Policies
 
Appointments:
Please call 03 9386 8111 to make an appointment at a time of your choice.
 
Referral:
A referral is not required unless you are claiming through a compensable body (Work cover, TAC, DVA or Medicare EPC).  If you have any queries regarding this, then please ask reception when making your appointment.
 
Payment:
Payment is required on the day of service. 
Payments can be made with cash, debit card or credit card.  We have the private health insurance facility HICAPS available to offer 'on the spot' rebates.  Your private health insurance card must be presented to utilise this service on the day of treatment.  Please be aware that rebate amounts vary between insurance companies, so we recommend you contact you insurer prior to attending for more information regarding your rebate.
 
Cancellation:
We require a minimum of two hours notification of cancellation prior to your scheduled appointment, otherwise a cancellation fee will be incurred.  For appointments made well in advance, we send an SMS reminder to your mobile phone prior to your appointment.